Terms And Conditions

Terms & Conditions of Use
Information about products on the Baby Needs Store Website is based on material provided by suppliers and product manufacturers.
In the event that we cancel or are unable to fulfill your order (including because a product has become unavailable or we cease selling the product for any reason whatsoever), we will provide a full refund of any payment received. We will not be liable to you for any other loss, such as any additional costs associated with you purchasing the product from another retailer at a higher price (including delivery and other charges).
Baby Needs Store reserves the right to adjust any sale price at any given time for any reason whatsoever.
Your feedback to Baby Needs Store is always welcome. Please remember that any ideas, concepts, comments or suggestions forwarded from you may be used by Baby Needs Store without further reference to you, and without payment to you or any other liability being incurred by Baby Needs Store.
Thank you for taking the time to read this important disclaimer.

Terms Of Use
The terms and conditions apply to users of the Baby Needs Store website. By using this site, you accept and agree to these terms. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.
Baby Needs Store updates this website regularly; We cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.
Due to photographic and screen limitations associated with the representation of products, some actual products may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.
It is essential that you use the written description of each product when deciding to purchase a product from Baby Needs Store.

All content included on this site such as, but not limited to, text, images and logos is the property of Baby Needs Store or its content suppliers. This website is Baby Needs Store copyright property and is protected by Malaysia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Baby Needs Store.

Baby Needs Store will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, and loss of business or profits howsoever arising. To the extent permitted by law, Baby Needs Store does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Baby Needs Store.

All prices are listed in Malaysia Ringgit. The prices indicated exclude freight and handling. Prices are subject to change without notice. Baby Needs Store will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.
Baby Needs Store website prices and offers may vary from in store prices due to website specific sales and promotions. Some promotions and prices will only be available online and not in any Baby Needs Store Outlet.

Return & Exchange Policy
We want you to be completely satisfied with everything you purchase from Baby Needs Online Store, so if for any reason you wish to return the product to us you can do so:
– Return item must be within 5 days of your receiving your order.
– Return item must be unused, in its original packaging, unopened and ready for resell conditions.
– NO Cash Refund, Refund only accept for product exchange with same value.
– Item returned without proper packaging, dirty, installed or used will NOT be entertain.
– Shipping charges for returned are borne by customer.

Faulty Products
Baby Needs Store takes pride in supplying quality products. If goods are found to have a major fault as a result of manufacturing defect, you must contact us as soon as possible. We will then work out the best way to rectify this. Baby Needs Store reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
To proceed with a return for refund or repair please email : admin@babyneeds-cheras.com

Refund Policy
The refund will be made automatically to buyer’s credit/debit card, eWallet, or original method of payment within a certain amount of days. For FPX, the refund will only be to the designated bank account. If your return is not approved, we will resend you the parcel.


Freight Policy

Shipping Time
www.babyneeds-cheras.com will endeavour to ship orders within 3 working days, however due to circumstances out of our control, this may not occur.
Delivery is quoted between 3 to 5 working days for Peninsular Malaysia & 3 to 10 working days for Sabah & Sarawak, depending on your location within Malaysia and with whom your order is shipped through. This excludes items that are not in stock at the time of order. Some out of stock, backordered or furniture items can take up to 2 weeks for delivery.
Baby Needs Store will endeavour to keep you informed if your product is out of stock for an extended period of time.

Shipping Costs
Shipping costs are influenced by the size and weight of the product and location. Shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout.
All orders from our website will be delivered by third party, independent couriers. We cannot guarantee a date or time due to the high volume of deliveries.
Please ensure you open your parcel and check all items are included and are undamaged. Items purchased from Baby Needs Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If goods are damaged we suggest to not sign for goods and to contact us within 48 hours of attempted delivery. If goods are signed for please include photos and details of damage within 24 hours. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.
Baby Needs Store takes great care when packaging your order and rarely have our packages been damaged in transit. Small items and items that are quantity packed may be repackaged. In some cases, items may be split delivered by the couriers and this is out of our control. Generally your other parcels should arrive within 5 days of your initial delivery.


Customer Service Policy

Availability of Products
All products on our website are supplied subject to availability. We do not keep supply of all items on our website and we will notify you within a reasonable timeframe to advice if your order is out of stock or on backorder. We will happily organize a refund if a product cannot be supplied within a reasonable time.
Most furniture items are ‘on order’ basis and may take up to 1 weeks to supply.

Instore Only Products
Baby Needs Store Website is also used to be able to view larger items such as furniture and some items are not available for delivery, there are certain items that we advertise on the website that will only be available to purchase instore.
We suggest you contact the store for stock availability.

Use of Goods
It is essential that all products purchased from Baby Needs Store are only used in the manner that they are intended to be used. We insist your read you Instruction Manual before attempting to assemble any product we have supplied to you. Your warranty may be deemed void if any abnormal use occurs.

Order Cancellations
For any order cancellations please contact us on +6016-4212096. Orders cannot be cancelled once they have been shipped. A Refund can be issued after the order has been returned back to Baby Needs Store with a Return Authorization Number.

Method of Payment
We accept payment via PayPal, Visa and MasterCard, eWallet, Online Transfer or Direct Deposit.
For Online Transfer or Direct Deposit please email:
admin@babyneeds-cheras.com or WhatsApp’s 016-4212096
and indicate your order ID#, Beneficial Bank & total amount paid once you’re made the payment.

Privacy Policy
Baby Needs Store is committed to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters and to personalize your shopping experience with us.
In order for Baby Needs Store to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for include names and address for billing and delivery purposes, day phone number, email address, and product.
Baby Needs Store uses cookies to allow you to login to Baby Needs Store Website, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Baby Needs Store only last while you’re browsing our website.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make.

Baby Needs Store recognizes the sensitivity of your personal information and will never share your details with any other organisation. Baby Needs Store has voluntarily committed to complying with Malaysia Privacy and Personal Information Protection Acts This commitment has been made by Malaysia to protect the privacy of its customers. It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.

Pricing & Currency
Pricing: All prices are subject to change without notice and may differ from store to store.
Transaction Currency: All moneys and transactions are displayed and processed in Malaysia Ringgit (RM)